TEMUDUGA RISDA

Assalamualakum. Hi semua... Kakyaa nak citer sikit pasal temuduga RISDA baru-baru ni. Tak expect pun dapat interview ni. Saja saja mohon kt jobmalaysia. Haaa korang mohon laa apa-apa kerja kat jobmalaysia. Rugi sangat sangat kalau tk apply.

Okay kakyaa citer sikit preparation untuk interview ni. Firstly, korang check kt laman web RISDA tuh. Ada pengumuman temuduga, korang check la ada tersenarai ke tak. Baca betul-betul maklumat temuduga. Dekat mana, bila, pukul berapa. Kalau jauh kena datang awal. Macam kakyaa kena dekat Melaka 2 petang. Asal Kluang Johor. Geraknya pagi lerr😂 (mengantuk). Then, tekan muat turun borang temuduga tuh then print atleast 3 set laa (ada 2 pages). Dah print semua, preparelah 

Wajib!!
1. IC (PENTING!!)
2. SURAT BERANAK
3. SIJIL BERHENTI SEKOLAH
4. SIJIL SPM/TRANSKRIP DIPLOMA, DEGREE MASTER n so on
5. SIJIL AKADEMIK & KOKURIKULUM (sekolah/universiti)
6. GAMBAR PASSPORT 1 KEPING terkini yeee! (WAJIB)(latar putih/biru)
7. bawak PEN sendiri (simpan dalam kocek setiap masa)

setiap di atas ni wajib buat SALINAN POTOSTAT dan SIGN KETUA KAMPUNG. Then korang susun lah dalam fail masing-masing. Kalau salinan tuh korang stapler elok2. Kakyaa beli fail transparent. Pastu terus bagi kat pendaftaran bila dia mintak. Murah jeh. RM1.20😂😂

plus resume takperlu bawak incase rasa was-was bawak laa. Kakyaa susun dalam fail, last2 kuarkan balik sebab takperlu. Korang akan isi borang maklumat diri nanti masa daftar encik/cik tuh bagi. 

then fikir lah baju yang sesuai untuk interview nanti. First impression penting

Lelaki
berkemeja, seluar slack (kemas2)
kasut bertutup

Perempuan
Baju kurung , kasut bertutup (ada tumit/warna gelap)

Dah settle, korang prepare maklumat pasal RISDA ni. Maklumat semua ada dekat laman web RISDA. Penting sekali, baca Bajet Negara . Macam kakyaa, baca BAJET 2018 . Apa peruntukan kerajaan kepada RISDA/PEKEBUN KECIL. Nama2 pegawai RISDA. Takpayah hafal sangat nama2 tuh. Buat nota ringkas ke panjang ke depends korang lah mana yang okay. Kakyaa suka tulis penuh😂😂 dah terbiasa.

Hari Interview.😱😱😱😱😱😱😱(21/2/2018)

nervous gilerr😂😂😂

firstly, korang daftar then dia suruh check nama and sign. Nanti dia bagi borang maklumat diri and dia catat no giliran temuduga korang. Isi mana yang patut korang isi. Maklumat peribadi, nama ibu bapa. pengalaman bekerja, aktiviti persatuan/kebudayaan, sukan. Dah isi semua. Tampal gambar passport korang tuh dah diberi gam yee. Takperlu bawa. Tandakan TICK yg korang ada bawak sijil2, ic bagai. Kakyaa tick, IC, SURAT BERANAK, SIJIL BERHENTI SEKOLAH, SIJIL SPM, TRANSKRIP DIPLOMA, SIJIL2 AKADEMIL BERKAITAN and last SALINAN SIJIL2 BERKAITAN.

Then korang kenalah susun ikut urutan dalam borang tuh. Korang diberi masa tau. takperlu kelam kabut. Sebab banyak lagi korang kena buat sebelum interview. Memang lama. Kalau ramai calon datang, kena tunggu turn laa😂 Kakyaa dari pukul 2 sampai 5 ptg baru selesai😂😂😂

Bagi borang tuh kat pendaftar, masa tuh dia akan check tinggi korang dengan berat badan. Then korang tunggu lah yang lain. Dia tunggu ramai2 baru korang boleh pergi ke step seterusnya.

Huhu panjang kan hujah kakyaa ni. Takpe😂😂 atleast membantu korang sikit.

Step seterusnya, akan buat TEST AIR KENCING (pastikan jangan buang air terlebih dahulu yee😂😂) macam kes Kakyaa, ada sorang calon interview tuh. lama giler. maybe sebab dah buang dulu. tunggu la dia siap. Masatu berempat jeh yang datang. Ramai takhadir interview pun. untung giler😂. Kan kakyaa suruh bawak pen kan setiap masa, masa ni korang kena isi borang dia bagi tuh. Dah isi, bagi balik lerr.

Step seterusnya UJIAN KOMPUTER. Korang kena taip sebijik macam yang dia bg tuh. Tapi korang kenalah siapkan dalam masa 10 minit sahaja. Salin semuanyaa!!! Rugi takbuat. Pihak RISDA siap bg tips lagi tau. Bahagian C tuh penting. Disediakan blablabla NAMA CALON, JAWATAN SEKALI. tapi korang kena lah buat kirakira pakai otak dgn mata. Kalau bijak, conteng kat tangan pakai pen. Berguna kan pen tu😁😁 takboleh conteng kat kertas yg dia bagi.

Dah siap ujian komputer. The last step is INTERVIEW.

Kalau korang naktahu, interview RISDA beramai2 yee. Masa nilah korang nak bersaing dengan calon2 lain. Konfident jeh jawab tapi biarlah logik sikit yee. Salah betul tuh belakang citer. Soalan interview tuh kakyaa kena macam ni (neves dia kejap jeh sebab kita dengan jawapan calon2 lain😁😂) dah ler orang pertama yg kena cakap. neves sikit. Ada 4 orang panel tau kt depan korang. Friendly giler but still kena behave.

1. perkenalkan diri (nama, asal, tinggal dgn sapa, kelulusan apa, dari mana (universiti/poli/smk). then masih berkerja/tidak

2. apa itu RISDA? pihak berkuasa kemajuan pekebun kecil perusahaan getah

3. Apa itu pekebun kecil?

4. Apa maksud R.I.S.D.A bahasa inggeris setiap words tuh. dgn bahasa melayu maksud perkataan RISDA. tuh. contoh BI, R-RUBBER . I- INDUSTRY blablabla

5. Fungsi RISDA

6. SUMBER RISDA (mana risda dpt duit)

7. Anak syarikat risda.

8. Tugas2 jawatan anda? (jawatan yg korang dapat interview.. Kakyaa PT kewangan w19)

9. soalan pengetahun umum. Apa itu GST/pendapat korang tentang GST(setuju/tidak) bg reason

10. paling cliche, kalau korang perlu lapor diri dia TAWAU/SABAH/SARAWAK. terima ke tak. sebab apa? (soalan ni KETUA PANEL tanya)

 Then tamatlah sesi soaljawab korang. Tetapi....jengjengjeng. Masa kakyaa interview. Ada sorang panel tegur calon (sebelah kakyaa) adab interview.

JANGAN silang tangan ❌ pantang sekali.
JANGAN  diam walaupun calon lain sama jawapan. (calon tuh siap cakap, Yg lain dah jawab, sama dengan jawapan saya, taktabu nak jawab apa)❌❌❌❌ korang jawab laa even sama pun. Jgn diam. salah betul jgn kesah.
 DUDUK dgn betul. Korang nak mintak kerja. Kenalah tunjuk diri yang korang minat nak kerja tuh.

Okay sampai sini saja lahh tip2 yang boleh bantu korang. Berdoa, zikir , selawat banyak2 .

*taksabar nak tunggu 2 bulan lagi. Keputusan keluar dalam masa 2 bulan.

Ada rezeki Alhamdulillah.
           SEMOGA BERJAYA!!!!😘😘😘

Chapter 15 – Outsourcing in the 21st Century

OUTSOURCING PROJECTS

Ø  Insourcing (in-house-development) – A common approach using the professional expertise within an organization to develop and maintain the organization’s information technology systems

Outsourcing – An arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house

 

Ø  Onshore outsourcing – engaging another company within the same country for services

Ø  Near shore outsourcing – contracting an outsourcing arrangement with a company in a nearby country

Ø  Offshore outsourcing – using organizations from developing countries to write code and develop systems

Ø  Big selling point for offshore outsourcing “inexpensive good work”

Ø  Factors driving outsourcing growth include;

§  Core competencies

§  Financial savings

§  Rapid growth

§  Industry changes

§  The Internet

§  Globalization

Ø  According to PricewaterhouseCoopers “Businesses that outsource are growing faster, larger and more profitable than those that do not”

Ø  Most organizations outsource their noncore business functions, such as payroll and IT

OUTSOURCING BENEFITS

Ø  Outsourcing benefits include;

§  Increased quality and efficiency

§  Reduced operating expenses

§  Outsourcing non-core processes

§  Reduced exposure to risk

§  Economies of scale, expertise and best practices

§  Access to advanced technologies

§  Increased flexibility

§  Avoid costly outlay of capital funds

§  Reduced headcount and associated overhead expense

§  Reduced time to market for products or services

OUTSOURCING CHALLENGES

Ø  Outsourcing challenges include;

§  Contract length

1. Difficulties in getting out of a contract

2. Problems in foreseeing future needs

3. Problems in reforming an internal IT department after the contract is finished

§  Competitive edge

§  Confidentiality

§  Scope definition 

Chapter 14 – Creating Collaborative Partnerships

TEAMS, PARTNERSHIPS AND ALLIANCES

Ø  Organizations create and use teams, partnerships and alliances to;

§  Undertake new initiatives

§  Address both minor and major problems

§  Capitalize on significant opportunities

Ø  Organizations create teams, partnerships and alliances both internally with employees and externally with other organizations

Ø  Collaboration system – supports the work of teams by facilitating the sharing and flow of information

Ø  Organizations from alliance and partnerships with other organizations based on their core competency

§  Core competency – An organization’s key strength, a business function that it does better than any of its competitors

§  Core competency strategy – Organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes

Ø  Information technology can make a business partnership easier to establish and manage

§  Information partnerships – Occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer

Ø  The internet has dramatically increased the ease and availability for IT – enabled organizational alliance and partnerships

COLLABORATION SYSTEMS

Ø  Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management

Ø  Collaboration system – An IT- based set of tools that supports the work of teams by facilitating the sharing and flow of information.

Ø  Two categories of collaboration

1.       Unstructured collaboration (information collaboration) – includes document exchange, shared whiteboards, discussion forums, and email.

2.       Structured collaboration (process collaboration) – involves shared participation in business processes such as workflow in which knowledge is hard-coded as rules.

Collaborative business functions

Ø  Collaboration systems include;

§  Knowledge management systems

§  Content management systems

§  Workflow management systems

§  Groupware systems

KNOWLEDGE MANAGEMENT SYSTEMS

Ø  Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actions

Ø  Knowledge management system – supports the capturing and use of an organization’s “know-how”

EXPLICIT AND TACIT KNOWLEDGE

Ø  Intellectual and knowledge-based assets fall into two categories;

1.       Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT

2.       Tacit knowledge – knowledge contained in people’s heads

Ø  The following are two best practices for transferring or recreating tacit knowledge

1.       Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work

2.       Joint problem solving – a novice and expert work together on a project

Reasons why organizations launch knowledge management programs

CONTENT MANAGEMENT

Ø  Content management system (CMS) – provides tools to manage the creation, storage, editing and publication of information in a collaborative environment

Ø  CMS marketplace includes;

§  Document management system (DMS)

§  Digital assets management system (DAM)

§  Web content management system (WCM)

WORKING WIKIS

Ø  Wikis – web-based tools that make it easy for users to add, remove, and change online content

Ø  Business wikis – collaborative web pages that allows users to edit documents, share ideas or monitor the status of a project

WORKFLOW MANAGEMENT SYSTEMS

Ø  Work activities can be performed in series or in parallel that involves people and automated computer systems

Ø  Workflow – defines all the steps or business rules, from beginning to end, required for a business process

Ø  Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process

Ø  Messaging-based workflow system – sends work assignments through an email system

Ø  Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document

GROUPWARE SYSTEMS

Ø  Groupware – software that supports teams interaction and dynamics including calendaring, scheduling and videoconferencing 

WEB CONFERENCING

Ø  Web conferencing – blends audio, video and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected website

VIDEOCONFERENCING

Ø  Video conference – A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously 

INSTANT MESSAGING

Ø  Email is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic

Ø  Instant messaging – types of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the internet

Ø  Instant messaging application 

Chapter 13 - Creating Innovative Organizati

Disruptive Technology

• Digital Darwinism- implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction. 

Disruptive versus sustaining technology

• Disruptive technology- new ways of doing things that initially does not meet the needs of existing customers.
• Sustaining technology- produces an improved product customers are eager to buy, such as faster car or larger hard drive.

          - It provides us with better, faster, and cheaper products in established markets.

Disruptive and Sustaining Technologies

• Disruptive technologies typically cut into the low end of the marketplace and eventually evolve to displace high-end competitors and their reigning technologies. 

The Internet- Business Disruption

Evolution of the internet

• Internet- a global public network of computer networks that pass information from one to another using common computer protocols.
•  Protocols- are the standards that specify the format of data as well as the rules to be followed during transmission.
• Internet Engineering Task Force (IEFT) - the protocol engineering and development arm of the internet.
• Internet Architecture Board (IAB)- responsible for defining the overall architecture of the Internet, providing guidance and broad direction to the IETF). 
• Internet Engineering Steering Group (IESG)- responsible for technical management of IETF activities and the internet standards process.

Evolution of the World Wide Web

• The internet was restricted to noncommercial activities, and its users included government employees, researchers, university professors, and students. The World Wide Web changed the purpose and use of the internet.
• World Wide Web (WWW)- a global hypertext system that uses the internet as its transport mechanism.
• Hypertext transport protocol (HTTP)- the internet standard that supports the exchange of information on the WWW. 

           - It enables web authors to embed hyperlinks in web documents         

           - It defines the  process by which a web client, called a browser, originates a request for information and sends it to a web server, a program designed to respond to HTTP requests and provide the desired information.

 Reasons for World Wide Web Growth:

• The microcomputer revolution made it possible for an average person to own a computer. 
• Advancements in networking hardware, software, and made it media possible for business PCs to be inexpensively connected to larger networks.
• Browser software such as Microsoft’s Internet Explorer and Netscape Navigator gave computer users an easy-to-use graphical interface to find, download, and display web pages.
• The speed, convenience, and low cost of email have made it an incredibly popular tool for business and personal communications. 
• Basic web pages are easy to create and extremely flexible.
• Digital divide- is when those with access to technology have great advantages over those without access to technology

Internet’s Impact on Information

• Easy to compile- searching for information on products, prices, customers, suppliers, and partners is faster and easier when using the internet. 
• Increased richness- information richness refers to the depth and breadth of information transferred between customers and businesses. Businesses and customers can collect and track more detailed information when using the internet.
• Increased reach- information reach refers to the number of people a business can communicate with, on a global basis. Businesses can share information with numerous customers all over the world.
• Improved content- a key element of the internet is its ability to provide dynamic relevant content. Buyers need good content descriptions to make informed purchases, and sellers use content to properly market and differentiate themselves from the competition. Content and product description establish the common understanding between both parties to the transaction. As a result, the reach and richness of that content directly affects the transaction. 

File Formats Offered over the WWW.Web 2.0

• A set of economic, social, and technology trends that collectively from the basis for the next generation of the internet- a more mature, distinctive medium characterized by user participation, openness, and network effects. 
• It is more than just the latest technology buzzword; it is a transformative force that is catapulting companies across all industries toward a new war of performing business.

Chapter 12 - Integrating The Organization From The End To End - Enterprise Resource Planning

Chapter 12

Enterprise Resource Planning (ERP)

• It serves as the organization’s backbone in providing fundamental decision making support.

• It enables people in different business areas to communicate. 

• ERP system helps an organization to obtain operational efficiencies, lower costs, improve supplier and customer relations, and increase revenues and market share.

• The heart of an ERP system is a central database that collects information from and feeds information into all the ERP system’s individual application components (called modules), supporting diverse business function such as accounting, manufacturing, marketing, and human resources. 

•  ERP automates business processes such as order fulfillment- taking an order from a customer, shipping the purchase, and then billing for it. 

ERP Integration Data Flow 

ERP Process Flow 

Bringing the Organization Together 

•  ERP enables employees across the organization to share information across a single, centralized database.

• With extended portal capabilities, an organization can also involve its suppliers and customers to participate in the workflow process, allowing ERP to penetrate the entire value chain, and help the organization achieve greater operational efficiency.

Organization before ERP 

ERP- Bringing the Organization Together 

The Evolution of ERP 

Although ERP solutions were developed to deliver automation across multiple units of an organization, to help facilitate the manufacturing process and address issues such as raw materials, inventory, order entry, and distribution, ERP was unable to extend to other functional areas of the company such as sales, marketing, and shipping. It could not tie to any CRM capabilities that would allow organizations to capture customer-specific information, nor did it work with websites or portals used for customer service or order fulfillment

Integrating SCM, CRM, and ERP

Integration of SCM, CRM, and ERP is the key to success for many companies. Integration allows the unlocking of information to make it available to any user, anywhere, anytime. 2 main competitors in ERP market: 

1.    Oracle 

2.    Sap

Primary Users and Business Benefits of Strategic Initiatives.

Integration Tools

• An integrated enterprise infuses support areas, such as finance and human resources, with a strong customer orientation.

• Integration are achieved using:  

* Middleware- several different types of software that sit in the middle of and provide connectivity between two or more software applications. It translates information between disparate systems.

* Enterprise application integration (EAI) middleware- represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors.

 Integration between SCM, CRM, and ERP Applications.

• Companies run on independent applications, such as SCM, CRM, and ERP. If one application performs poorly, the entire customer value delivery system is affected.

Enterprise Resource Planning’s Explosive Growth:

Reasons of ERP being proven to be such a powerful force:

• ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses. 
• ERP addresses the need for global information sharing and reporting.
• ERP is used to avoid the pain and expense of fixing legacy systems

To qualify as a true ERP solution, the system not only must integrate various organization processes, but also must be:

•  Flexible- an ERP system should be flexible in order to respond to the changing needs of an enterprise. 
• Modular and open- an ERP system has to have open system architecture, meaning that any module can be interfaced with or detached whenever required without affecting the other modules. The system should support multiple hardware platforms for organizations that have a heterogeneous collection of systems. It must also support third- party add-on components. 
•  Comprehensive- an ERP system should be able to support a variety of organizational functions and must be suitable for a wide range of business organizations. 
•  Beyond the company- an ERP system must not be confined to organizational boundaries but rather support online connectivity to business partners or customers.

Everyone involved in sourcing, producing, delivering the company’s product works with the same information, which eliminates redundancies, cuts wasted time, and removes misinformation.

Chapter 11 : Building a Customer-Centric Organization – Customer Relationship Management

Chapter 11, we are learning about….

CRM enables an organization to:

W      Provide better customer service

W      Make call centers more efficient

W      Cross sell products more effectively

W      Help sales staff close deals faster

W      Simplify marketing and sales processes

W      Discover new customers

W      Increase customer revenues

Recency, Frequency, and Monetary Value

Organizations can find their most valuable customers through “RFM” –Recency, Frequency, and Monetary value

F      How recently a customer purchased items (Recency)

F      How frequently a customer purchased items (Frequency)

F      How much a customer spends on each purchase (Monetary Value)

The Evolution of CRM

CRM reporting technology – help organizations identify their customers across other applications

CRM analysis technologies – help organization segment their customers into categories such as best and worst customers

CRM predicting technologies – help organizations make predictions regarding customer behavior such as which customers are at risk of leaving

Three phases in the evolution of CRM include reporting, analyzing, and predicting

Using Analytical CRM to Enhance Decisions

• Operational CRM – supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers

• Analytical CRM – supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers

• Operational CRM and analytical CRM

Customer Relationship Management Success Factors

• CRM success factors include:

W      Clearly communicate the CRM strategy

W      Define information needs and flows

W      Build an integrated view of the customer

W      Implement in iterations

W      Scalability for organizational growth

Chapter 10 – Extending the Organization – Supply Chain Management

BASICS OF SUPPLY CHAIN

SCM – the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability

The supply chain has three main links.

1.       Materials flows from suppliers and their upstream suppliers at all levels

2.       Transformation of materials into semi-finished products, or the organization’s own production processes

3.       Distribution of products to customers and their downstream customers at all levels

INFORMATION TECHNOLOGY’S ROLE IN THE SUPPLY CHAIN

 Information technology’s primary role in SCM is creating the integrations or tight process and information linkages between functions within a firm such as marketing, sales, finance, manufacturing, and distribution – and between firms, which allow the smooth, synchronized flow of both information and product between customers, suppliers and transportation providers across the supply chain

VISIBILITY

·         Supply Chain Visibility is the ability to view all areas up and down the supply chain. Changing supply chains requires a comprehensive strategy buoyed by information technology. Organizations can use technology tools that help them integrate upstream and downstream, with both customers and suppliers.

·         The bullwhip effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain.

CUSTOMER BEHAVIOR

·   The behavior of customers has changed the way businesses complete. Customers will leave if a company does not continually meet their expectations. They are more demanding because they have information readily available, they know exactly what they want, and they know when and how they want it.

·        Demand planning software generates demand forecasts using statistical tools and forecasting techniques. Companies can respond faster and more effectively to consumer demands through supply chain enhancements such as demand planning software.

·      Once an organization understands customer demand and its effect on the supply chain it can begin to estimate the impact that its supply chain will have on its customers and ultimately the organization’s performance.

COMPETITION

·        Supply chain planning (SCP) software uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory. SCP depends entirely on information for its accuracy.

·     Supply chain execution (SCE) software automates the different steps and stages of the supply chain. This could be as simple as electronically routing orders from a manufacturer to a supplier.

SPEED

·         These systems raise the accuracy, frequency and speed of communication between suppliers and customers, as well as between internal users.

·        Another aspect of speed is the company’s ability to satisfy continually changing customer requirements efficiently, accurately and quickly.

SUPPLY CHAIN MANAGEMENT SUCCESS FACTORS

·         To succeed in today’s competitive markets, companies must align their supply chain with the demands of the markets they serve.

·     Supply chain performance is now a distinct competitive advantage for companies proficient in the SCM area.

MAKE THE SALE TO SUPPLIERS

The hardest part of any SCM system is its complexity because a large part of the system extends beyond the company’s walls. Not only will the people in the organization need to change the way they work, but also the people from each supplier that is added to the network must change. Be sure suppliers are on board with the benefits that the SCM system will provide.

WEAN EMPLOYEES OFF TRADITIONAL BUSINESS PRACTICES

Operations people typically deal with phone calls, faxes and orders scrawled on paper and will most likely want to keep it that way. Unfortunately, an organization cannot disconnect the telephones and fax machines just because it is implementing a supply chain management system. If the organization cannot convince people that using the software will be worth their time, they will easily find ways to work around it, which will quickly decrease the changes of success for the SCM system.

ENSURE THE SCM SYSTEM SUPPORTS THE ORGANIZATION GOALS

It is important to select SCM software that gives organizations an advantage in the areas most crucial to their business success. If the organizational goals support highly efficient strategies, be sure the supply chain design has the same goals.

DEPLOY IN INCREMENTAL PHASE AND MEASURE AND COMMUNICATE SUCCESS

Design the development of the SCM system in incremental phases. For instance, instead of installing a complete supply chain management system across the company and all suppliers at once, start by getting it working with a few key suppliers, and then move on to the other suppliers. Along the way, make sure each step is adding value through improvements in the supply chain’s performance. While a big-picture perspective is vital to SCM success, the incremental approach means the SCM system should be implemented in digestible bites and also measured for success one step at a time.

BE FUTURE ORIENTED

The supply chain design must anticipate the future state of the business. Because the SCM system likely will last for many more years than originally planned, managers need to explore how flexible the systems will be when (not if) changes are required in the future. The key is to be certain that the software will meet future needs, not only current needs.